Laser Maintenance and Technical Support for your Aesculight/VetScalpel Surgical Laser Expert assistance is just a phone call away

If your laser needs servicing or repair, it’s efficiently done right here in the USA at our Seattle-based surgical laser manufacturing facility.

Contact us electronically or simply call us toll-free at 1 (866) 697-7548 during our regular business hours of 7:00 am – 3:30 pm (Pacific Time), Monday through Friday.

1 (866) 697-7548

Hours of Operation: Monday – Friday, 7:00 AM – 3:30 PM PST

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Laser Service Plans

Aesculight/VetScalpel Laser Service Plans Through LuxarCare

We conduct all service-plan work at our LightScalpel/Aesculight manufacturing facility in Bothell, WA. If you need assistance with shipping arrangements, no problem. We sell shipping containers and can help handle the logistics for you. You can find more information regarding shipping on the LuxarCare FAQ page, or you can always call us at 1-866-589-2722.

What’s Covered

We offer both Standard and Loaner Service Plans. Both plans cover labor and components. Specifically, the Standard Service Plan covers:

  • Laser tube: including laser mirrors, laser gas, and seals
  • Laser power monitor: including detector and controller
  • Electronics: including wiring, power supply, RF drivers, shutter, interlocks, controllers, and display
  • Optical train: including folding mirrors, collimating optics, and mast

What’s Not Covered

  • Fibers, handpieces, and disposable tips
  • Accidental damage including physical damage, fire, abuse, misuse, negligent acts, and acts of God including snow, flood, ice, etc.
  • External cosmetic wear and damage
  • Modifications, repair, or maintenance by anyone not authorized by LightScalpel/LuxarCare
  • Failure to properly operate the laser
  • Shipping expenses
Service Plans Form - PDF

We reserve the right to refuse service coverage based on our evaluation of the laser – extra charges apply for repairs of physically damaged lasers in need of rebuild. Shipping charges and shipping insurance are the customer’s responsibility. We continuously improve our products and services – prices and terms are subject to change without notice. Sales tax will be added if applicable.

TESTIMONIALS

We have always been very satisfied with your service and your ability to solve most of our problems or concerns over the phone. You have always been there when the need arose and helped with any questions or problems that have occurred - thanks for everything. Excellent company!

Dana C. King, DVM
Northside Veterinary Clinic, Springfield, OH

We have been pleased with the response we have had from Luxarcare. They are very helpful and knowledgeable of questions or problems that we've had with our laser.

Stephen Ruark, DVM
Tieton Drive Animal Clinic, PS, Yakima, WA

Turnaround time...can take up to 24-36 hours but overall service was prompt, courteous, and professional. The costs were significantly less than if I had to purchase an upgraded machine from the manufacturer. My experience with Peter has been only positive and I...

Howard Gittelman, DVM
Animal Medical of New City, New City, NY

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